State Farm Insurance Is Holding My Refund....WHY?

State Farm Insurance Is Holding My Refund....WHY?

I got auto insurance online with State Farm and my balance due was $76. I used my debit card and paid that but when I checked my account it turns out 2 payments of $76 was taken instead of just 1. I called my local State Farm and told them what happened and they said they would refund me my money. The next day the money was back in my account only to be taken right back out a few hours later. I went to State Farm and talked face to face with the agent and she told me they would "-cut me a check"- and mail it to me. I live 15 miles from the agency so why mail it when I could stop by the branch and pick it up and if thts not the procedure for a refund why has it been over 3wks and still no check??? I call and no one will answer, what should I do....


Any payments you make do not go directly to your agent, even if you take the payment to the office. If you mail or call in a payment, it goes directly to corporate. Even if you drop off the payment, the agent deposits it into an account which is drafted by corporate for your premium.She has no access to your premium money. When you receive a refund it comes from the department which posted it to your account (for a $76 payment, it sounds like the either the monthly pay plan department or auto company). Unfortunately, in my market area, things are way behind and it's taking forever to get things processed. The only way to find out if your refund has been sent yet is to talk to someone at the agent's office, so keep trying them until someone answers.Source(s):SF agent rep 15 years


The reason to mail a check is that the checks don't come from the agency. They come from another location. Even if you were going to pick up the check at the agency, they would still need to mail it (they would need to mail the check to agency from the location where they print the checks).


Call your agent again. Three weeks is long enough for the payment to clear.



Popular Q&A

Does anyone know of an auto insurance provider that does not require a credit check in Vancouver, WA?
Leader Infinity will waive the credit check if you want, but then they'll give you the most expensive rates, so it's not like you'll get the same rate with a score of 550, as someone with an 800. You won't. Even if you had an 800 score, if you ask them to waive the credit check, you get the...

Auto Insurance in Ontario?
For car insurance the easiest method to get a free quote is do a policy comparison. If you choose the same coverage levels, you can get an quick quote to compare against others. Use the same city/state, auto make and model, mileage and driving history to make sure you get accurate comparison...

Are there any auto insurance providers that do not use credit problems against you to make rates higher?
Geico is the only one I know of.Source(s):Finance Manager for over 7-years.

What to do when switching car insurance?
You shouldn't lie about anything because the motor vehicle records are scanned and they will see everything anyway.Add: if you went to traffic school to reduce a ticket, that won't be on your record. As long as you satisfied the requirements of the court that is. Insurance agents don't "want"...

Does daily commuter to Canada from US need buy separate Canadian Auto Insurance?
Yes. You are using your car for work, not as a tourist.You'll be filing for income tax twice, of course, in spite of your work visa.